Thank you for shopping with us! We value your satisfaction and want to ensure a hassle-free return process. Please read our return policy carefully to understand the guidelines and procedures for returning a product.
- Eligibility for Returns:
- Returns are only accepted within 30 days from the date of delivery.
- Personalized or customized items are non-returnable, except in the case of defects or errors made by us.
- Return Process:
- To initiate a return, please contact our customer support team. Provide your order number, the item(s) you wish to return, and a brief explanation for the return.
- Our customer support team will review your request and provide you with a Return Merchandise Authorization (RMA) number and further instructions. Please ensure that the RMA number is clearly visible on the outside of the package when returning the product.
- Return Shipping:
- The customer is responsible for shipping the product back to us.
- All returns must be sent using a reliable shipping method with tracking capability to confirm the return delivery to our warehouse.
- We strongly recommend purchasing insurance for the shipment to cover any potential loss or damage during transit.
- If the return is due to our error or a defective product, we will reimburse you for the return shipping costs. Please contact our customer support team for further assistance in such cases.
- Refund Process:
- Once we receive the returned product and verify its eligibility, we will process your refund.
- The refund will be issued using the original payment method used during the purchase.
- Please note that shipping charges, if any, are non-refundable unless the return is due to our error or a defective product.
- Damaged or Defective Products:
- In the rare event that you receive a damaged or defective product, please contact our customer support team within 30 days of receiving the order. We will provide you with instructions on how to proceed with the return or replacement.
Please note that any abuse or violation of our return policy may result in the rejection of a return request. We reserve the right to make changes to this policy without prior notice.
If you have any further questions or concerns, please don't hesitate to contact our customer support team. We are here to assist you throughout the return process.